Operator perspective · Sample post
Where human judgement belongs in an AI workflow.
Automation handles repetition. Experienced people set direction, review exceptions and stay accountable for the outcome.
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Make ownership explicit
An automated step still needs a human owner. Decide who reviews the output, who handles exceptions and who can stop the workflow when something looks wrong.
Design the review points
Place review where a decision matters. A draft can be prepared automatically, while a client-facing recommendation needs someone with the context to judge whether it is appropriate.
Keep learning visible
Capture corrections and use them to improve the process. Regular reviews help the team understand recurring issues and distinguish a useful shortcut from a mistake repeated at speed.